I have only been working for Helping Hands since February and I can honestly say that they are brilliant. They are very supportive and caring towards their clients and staff. Right from the beginning I have felt part of the Helping Hands team. My management staff are excellent Elaine and Nicola, they are very supportive and caring and would help you in any situation whether it be work or home. I am so pleased that I am able to work with such a brilliant team. So if you are thinking about joining us please do, you wont regret it.
We contacted Helping Hands two weeks ago with a view to arranging some care for my elderly mum who is in her nineties. All seemed good on the phone chatting to Elaine and she suggested the next step was an at home assessment which was booked for the following Friday. We were told two members of staff would attend at 11am. I received a text confirming this. No-one came and at 11.30am I received a call from a Rachel who advised that she undertook the at home assessments and that I was mistaken as the first part of the assessment was a telephone interview. She then took down my details (as had been noted by Elaine) and we arranged the appointment for 11am Friday on the following week. Once again no-one arrived and I haven't been contacted with either an apology or an explanation, which is annoying as I came from Edinburgh to attend. If this is the kind of communication and admin. that one can expect from this company I do not have any confidence in engaging them, as my mum's care is a major concern for me. Before writing this review I glanced down the list to see what others' experiences had been and I noticed that of the 13 attributed reviews 5 are from genuine customers and 8 are from members of staff!!!!! People on the payroll reviewing the company and then the manager responding and thanking them - bizarre - and a blatant skewing of Google Reviews, which is meant to be independent. I think that says it all. The care service may be good, but this isn't a company I want to deal with.
We started using Helping Hands a couple of months ago to assist my mother in law who has Alzheimers. She was finding day to day living a bit of a struggle, especially with administration of medication & it was worrying for us too. I honestly don't know how we managed before Helping Hands came along. We have a core group of 4-5 ladies who are all wonderful. It's obvious that they really do genuinely care about their clients, & the service they provide. Mum in law looks forward to their three times a day visits & talks fondly of them all. They give her medication, make sure she is fed, watered & well, & when the weather is nice, they take her for a walk. Even just the chatting over a cup of tea is invaluable to her. The management are fantastic. Nothing is too much bother for them, & they are flexible and obliging when we have had to make changes to the schedule due to hospital appointments etc. I highly recommend Helping Hands. They truly have given my mum in law a new lease of life & given us peace of mind regarding her welfare, something you can't put a price on.
I've herd a lot about Helping hands..and since I'm a Public health student I really would love to work in such amazingly humble environment!! I hope I can work with you guys, I see a branch near my home on Chillingham road. I've heard a lot about the facility.
I used helping hands for my mum who was suffering from lewy body dementia. The service was excellent from being set up to when mum no longer needed the service. The carers were skilled and very kind. I paid for an hours care in the morning and evening and that is exactly what we got. I was given a schedule so I knew exactly when the carers would be arriving and leaving. I would highly recommend Helping Hands
