During the care of my Grandad the staff were incredibly friendly from the carers to the management. My Grandad was always put at ease and the staff always made him smile even on days he wasn't feeling so well. I couldn't recommend Merit Homecare Services enough.
Care for a close relative of mine, I do not know what we would do without the lovely carers. Very caring and attend to my aunts needs, nothing phases them and nothing is too much to ask. Management do their best to cater for any requests of us and we couldn't ask for more from them
Avoid if possible your just wasting your money some good staff who do care but a lot that don't. If you have a problem the management don't care ,do your research before you use them as they are going in to look after your vulnerable relative and in our case a lot was lost .
The company itself is not what I would consider great (they don't always put the preferences of my Nanna first), but the care staff make up for lack of management. My Nanna looks forwards to her "girls" visiting and often talks about them and during the first lockdown they did all they could to make her feel loved and wanted. Even using their own phones to allow my Nanna to video call her granddaughter and great-grandchildren.
